Digital KitchenThe Client Reply KitCheck whether the request is included, ask for missing requirements and keep it pending while you assess it. If you choose to offer the work, state the additional deliverable, fee, schedule effect and start conditions before beginning.
First, check what the project includes
A request for another page, a new logo direction or an additional export format needs a check against the current brief. The fact that the client calls it “small” does not tell you whether it is included or how much work it needs.
Look for the agreed deliverable, format, exclusions, revision process and any recorded changes. If the agreement is unclear, ask a clarifying question before asserting that the work costs extra.
For example, a homepage design in Figma may include desktop and mobile layouts plus handoff notes. A separate pricing page may be outside that brief. By contrast, fixing a missing agreed mobile state could be your correction to make.
| Situation | What to check | Next step |
|---|---|---|
| Clearly additional deliverable | Requirements and schedule effect | Assess, then offer |
| Included revision | Remaining allowance and feedback | Confirm the usable instructions |
| Your own error | Agreed requirement and the actual omission | Correct it on a feasible schedule |
| Ambiguous brief | The wording and prior decisions | Clarify before committing |
Reply before you have decided the fee or date
Acknowledge the request, name the difference from the agreed work and ask for the missing requirements. Keep “I can assess this” separate from “I will do this.”
Subject: [Project] additional request
Hi [contact], [New request] adds work beyond the agreed [deliverable]. Please send [requirements needed] so I can assess the work and offer a fee and schedule. I have not added it to the current scope. [Your name]
Ask only for information you still need. If the client has already supplied a content outline, do not ask for it again just because it appears in the template. Useful missing details might be the page sections, supplied copy, required screen sizes or examples of the intended layout.
A fictional pricing-page example
Maya has agreed to design Northline Studio’s homepage. Alex asks, “Could we add a pricing page too?” The current brief excludes additional pages. Maya has not chosen a fee or promised a date.
Hi Alex, The separate pricing page adds work beyond the agreed homepage design. Please send its content outline, the sections required and any layout references so I can assess it and offer a fee and schedule. I have not added it to the current scope. Maya
The final sentence records the current state. It avoids leaving the client to infer that a friendly response means the new page has been added.
After assessment, make a separate offer
Once you have chosen the deliverable, fee, capacity and schedule, state those decisions together. Include the effect on the original milestone, any exclusions and the conditions for starting.
Hi [contact], I can offer [additional deliverable and format] for an additional [fee and currency]. Delivery would be [date and conditions]. [Explain the actual effect on the original project schedule.] I will begin after [your decided acceptance and payment conditions]. Please confirm whether you would like to proceed through [approval process]. [Your name]
In the fictional example, Maya chooses an additional $450 USD and an October 27 delivery if the scope is accepted and paid by October 21. Northline’s planned launch is October 23. That difference must be visible: the additional page would arrive after launch. These amounts and dates illustrate the reply, not recommended pricing.
Check the message before sending
- Does the source establish that this is additional work?
- Are the requirements sufficient to assess it?
- Is the fee additional, and is the currency clear?
- Have you checked the effect on the original schedule?
- Are acceptance and payment still pending, or actually recorded?
- Does the final line give the client one useful next action?
An AI assistant can express your chosen offer. It cannot decide that a generated price is profitable, establish the meaning of your agreement or verify your availability for you.